Inspection Period / Returns


Purchase Online - Shopify Store

You can purchase products through our Shopify Store with a Major Credit Card or through PayPal.

Contact Us To Verify Item Availability

Call one of our internet sales associates to verify item availability at 707-577-8813 or 800-286-7355 or email us at and refer to the item you are inquiring about.

Purchase With Credit Card

We accept most major credits including Visa, MasterCard, and American Express; as well as Shop Pay, Apple Pay, and Google Pay.  

Purchase With PayPal
We accept payment via PayPal on all items and can send you an invoice as long as you have a verified PayPal account. Shipping will be to a verified PayPal address only.

Purchase Without Credit Card
Call or email us to arrange a purchase via Wire Transfer, Certified Check, and Personal Check.

Sales in California must add applicable sales tax based upon billing address

International sales must be completed via Shopify, PayPal, or wire transfer


Domestic Shipping
Typical total DOMESTIC shipping costs are as follows: $9.00 to $15.00 on Items from $0 To $999.00 USPS - Priority Mail Flat Rate

Buyer pays for shipping via USPS Priority Mail or FedEx.  Items are normally shipped within two business days following receipt of payment or checks clearing.  If you need it tomorrow, it is best to call us and we can usually accommodate any special requests.  Further expedited services available at additional cost. We are always happy to combine shipping.

Domestic shipping costs are calculated at checkout.

International Shipping
Typical total international shipping costs are as follows: $35.00 on items under $1,000

International shipping varies depending on the value and size of the item, as well as location.  We normally ship internationally via FedEx, or USPS Priority or Express mail.  Items over $1,000 are shipped via FedEx insured.

International Shipping Rates are calculated at check out.

Import duties are buyer's responsibility

All items are subject to a 7 day customer approval and inspection period. This period of 7 days begins upon delivery of the item. You must advise Olde Towne Jewelers within 7 days of delivery if you intend to return an item. All shipping and insurance charges are non-refundable. Return shipping and insurance is at the customer’s expense and must match the same insurance and shipping method as the item was delivered. Improperly packaged and under insured items are at the customer’s risk if lost or damaged in shipment. All returned items must be returned in the same condition as they were sent.

All custom orders are non-refundable.

Questions about the Terms of Service should be sent to us at

Please email or call us at 707-577-8813 or 800-286-7355 between 10AM and 5PM Pacific Standard Time Monday through Saturday excluding major holidays and ask to speak with a sales associate. A 50% non-refundable deposit is required on all custom orders. Furthermore, custom orders are not exchangeable or refundable.

Timepieces are covered by a 12 month limited warranty on the internal mechanism only. Unless specified, timepieces are not shock resistant, water proof, or water resistant. Damage to the internal mechanism, bracelet, crystal, dial, or other external parts resulting from neglect or abuse such as dropping, hitting, exposure to water, or jarring is not covered by this warranty. A watch that was originally manufactured to certain specifications when new may not always be able to have all its original capabilities renewed when serviced due to age and use.